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Five Rivers Services, LLC was selected as the "Overall Winner" of the 2009 Fort Hood Interactive Customer Evaluation (ICE) Award.
In March 2010, The Five Rivers Services, LLC (FRS) Fort Hood Training Support Center (TSC) contract was selected as the "Overall Winner" of the 2009 Fort Hood Interactive Customer Evaluation (ICE) Award. The ICE system is a web-based tool that collects feedback on services provided by various organizations throughout the Department of Defense (DoD). The ICE system allows customers to submit online comment cards to rate the service providers they have encountered at military installations and related facilities around the world. FRS’ TSC contract achieved a 100% ICE satisfaction rate for Fiscal Year 2009. This award emphasizes FRS’ commitment to providing the highest quality products and services to our customers and taking our quality policy to heart, “Exceeding the expectations of our customers through continuous improvement of our quality performance.” “This overall achievement is indicative of your dedication to provide excellent customer services to the “Great Place”—Robert W. Cone, Lieutenant General, USA, Commanding
In June 2009, Five Rivers Services, LLC (FRS) was awarded a $45.9 million contract by Air Force Space Command (AFSPC) to operate and maintain the nine Air Force Space Surveillance System (AFSSS) field stations (otherwise known as the FENCE). The FENCE is the oldest segment of the US Space Surveillance Network (SSN) responsible for detecting, tracking, identifying, and cataloging man-made objects in space. The AFSSS stations are remotely located on path spread across the 33rd parallel of the US from Georgia to California and consists of six receiver and three VHF transmitter stations. As a critical defense system, AFSSS is manned on a 24-hour, 7 days-a-week, 365 days-a-year basis. Energy emitted from the transmitter stations forms a fixed position, fan shaped beam very narrow in the north-south direction and extends across the continental US in the east-west direction. One or more of the receiver stations receives energy reflected from satellites and other objects penetrating this beam and sends space debris metric data to the Alternate Space Control Center (ASCC) in Dahlgren, VA.
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